Refund and Cancellation Policy

Provide us with a picture of the shipment you received, if there are missing juices, the shipment is damaged or you received the wrong order we will need documentation in order to process the refund or schedule another reshipment. If it is in fact a Juice Box® error, we will gladly replace the product at no cost to you. Please note, all refund or exchange requests will need to be submitted to Guest Services within 3 days after the shipment was received.

Freshness Guarantee: If you are not satisfied with the taste of the juices purchased, you will need to contact Guest Services within 3 days of receiving the shipment with detailed information on why you were not satisfied with our product. Depending on the feedback received, we may not be able to provide a full refund.

Cancellations: Cancellation requests for shipment orders placed need to be submitted to Guest Services right away. A 12 hour notice is in place for all E Commerce shipments to give ample time to communicate the change with our warehouses. If the cancellation is outside of the 12 hour window, Guest Services may not be able to guarantee the cancellation or issue a full refund.

Please email us at [email protected] and we will address your issue in the order received.

Need help?

Contact us at [email protected] for questions related to refunds and returns.